No loan administrator solutions the device and each voicemail was full

No loan administrator solutions the device and each voicemail was full

Bad customer care… Can’t arrived at financing administrator. Become refinance process. Turned-in the documents, skipped 5 closings. Nevertheless prepared! Losing money. Cumbersome support service. Crappy deal! How did they come to cuatro.5 billion for the transformation? Ask your States Attorneys Place of work.

They continue animated us to the fresh financing processors

Dreadful customer service. I was discussing an effective re-finance just like the no nearer to closure than simply I happened to be into the Summer. Support service are a joke. They just transfer me to each person, and i am bounced to such a baseball. Extremely troubled and resentful and have always been moving my personal mortgage as soon as possible. Don’t highly recommend The Rez whatsoever.

My loan is actually that have Ditech also it was sold to help you New Rez

Avoid the use of NEWREZ….most significant error You will find made. Already been trying refi. Because Could possibly get these days it is Oct still prepared. I have delivered the same records during the multiple times. Are unable to started to some one from the cell phone. My personal mortgage are approved two months ago still waiting. The firm is a joke go somewhere else.

The Rez is the poor mortgage lender!! This new Rez entitled and you will accessible to refi my loan in the an effective lower rate of interest. The borrowed funds Officer Ryan told me it could be effortless “no problem”. The guy also said no need for another appraisal because mortgage was just 1 year old and we also just weren’t providing any extra money aside! HA… 5 weeks later he’s requesting docs it currently have. The borrowed funds Processor try not to comprehend the docs I publish on their safe site. The fresh surely terrible financial I’ve actually ever caused! Help save the brand new outrage and acquire some other lender!!

NewRez/Shellpoint gotten our very own home loan of Ditech. Basic commission so you’re able to NewRez was at , and this i create via the NewRez site to have automated money on the firstly monthly. All the went better up to . They never ever took the commission that has been supposed to be pulled from our checking account! We didn’t find up until we got a visit for the of some strange matter claiming they were NewRez, don’t consult with him or her while we didn’t know the number. Looked at our very own account on the internet thru the website and you will reduced and you can behold brand new October percentage hadn’t been immediately received! Got towards the cellular telephone having NewRez customer service instantaneously to track down away that was going on and you can was informed it had been certain sort of “glitch”. Mind you, payments having been transferring to own percentage really well as ! Discover loads of profit the fresh new checking account for it! I talked with two additional persons with the , on the 2nd individual using fee over the phone with the fresh report regarding this lady there could well be no later charge, no fee and it could well be ACH. These days it is and on the webpage it’s demonstrating myself it is a keen unapplied commission! What the heck, this is the October 1 commission and may was in fact used as such Immediately into . So we log on to the telephone once more with these people today and ask what’s happening? Try advised you to she would quickly consult it is placed on the new Oct fee and you may “you’re not later” We called our very own bank following speaking with NewRez to the and you will the financial institution said “zero test at commission was actually expected of the NewRez/Shellpoint, they (the bank) are not stopping one commission therefore we keeps a good amount of money to pay for 4 many years of costs”! I have lower than 1 year kept about this initially financial and are usually absolutely considering visiting the county lawyer general’s office, the greater company agency, choosing an attorney and using which regarding today. All of our on the web membership that have NewRez shows the second personal installment loans Cincinnati OH payment is auto-paid is defined having The fall of step one, in case i just be sure to go through the arranged automatic money, they tells us we simply cannot because the membership is actually “past-due”. This is so incorrect towards of numerous profile! I’ve Never been late from inside the 29 ages with your financial commission so we provides a perfect credit rating more than 850! Will they be now attending bang our very own credit rating? Prevent Her or him!


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